Plant Returns & Guarantee
We Want Your Plants to Thrive
If you have questions or notice a problem, contact us early so we can help. Here is exactly how our plant returns and limited guarantee work.
Our Promise
Two coverages, spelled out
A short return window for any healthy plant, and a season-long guarantee on the hardy plants we sell for the ground.
7-Day Healthy Plant Returns
- Return within 7 calendar days of purchase
- Receipt or verifiable proof of purchase
- Plant is healthy, unplanted, and in its original nursery container
Approved returns will be refunded to the original payment method after inspection.
90-Day Limited Plant Guarantee
Who is covered
Trees, shrubs, and outdoor hardy perennials suitable for our local climate are covered for 90 calendar days from pickup or delivery.
What we do
If an eligible plant dies despite following our planting and care instructions, we will provide a one-time replacement or store credit following review.
How the credit works
Coverage is limited to the amount actually paid for the plant. If the same plant is unavailable, you may select another plant using that credit and pay any price difference. Replacement plants do not begin a new guarantee period.
Healthy plants purchased during regular promotions remain eligible under this policy unless clearly identified as clearance or final sale before purchase.
What Is Not Covered
The 90-day guarantee has limits
The 90-day survival guarantee does not cover the following.
- Annuals, vegetables, herbs, houseplants, tropical plants, or seasonal plants.
- Plants clearly marked clearance, distressed, “as-is,” or final sale.
- Failure caused by improper watering, poor drainage, unsuitable placement, improper planting, or failure to follow provided care instructions.
- Damage caused by freezing, hail, severe wind, other damaging weather events, animals, chemicals, or physical injury.
- Delivery, planting, removal, or other service charges. Any installation warranty will be stated separately in writing.
Report Problems Promptly
Inspect your plants at pickup or delivery
Please report visible damage, suspected disease, or an incorrect plant within 48 hours, with photos and proof of purchase, so we can review and resolve the issue.
How to Request Help
- 1
Call (575) 805-4911 before bringing back a declining or dead plant.
- 2
Have your receipt or purchase details available, along with clear photos of the plant and its location.
- 3
We may ask about planting, drainage, and watering to evaluate the concern.
Free estimates
Questions About a Plant?
Call before returning anything — a quick conversation usually saves a trip and helps us fix the problem faster.
Come see the yard
4455 Bataan Memorial West, Suite A
Las Cruces, NM 88012
- Monday – Friday
- 8:00am – 5:00pm
- Saturday
- 8:00am – 4:00pm
- Sunday
- Closed